Wednesday Whine: Customer service!

I’m trying to learn to demand customer service. Not big service – just the common everyday service that seems almost to have been wiped off the face of the Earth.

Aw, shucks! Thanks fer what you did! (copyright Ron Harvey)

Aw, shucks! Thanks fer what you did! (copyright Ron Harvey)

I truly believe that businesses attentive to cheerful customer service — including freelance businesses – can rule the world because they are so rare.

Take today. When I paid at the McDonald’s drive-through lane, the cashier attempted to hand me back bills, coins and receipt in one bunch. To take them requires reaching up and awkwardly twisting the wrist, then carefully guiding the wad downward so the coins don’t slide off. With orthopedic hardware in my wrist, I can’t do it anymore , so I asked the cashier to hand me the paper, then the coins.

She dropped coins. They clattered to the pavement. She turned away to the next customer talking through her headset. She seemed to expect me to be OK with driving off without the change she dropped, but I am a skinflint. Fifty cents buys a postage stamp with one cent left over for a gumball. I’m not abandoning that on the ground.

I could not get the car door open more than six inches without hitting the wall of the restaurant. As the cashier continued not to pay attention to me, I stuck the handle of a windshield squeegee out the door and led the coins More

Advertisements

What day is it?

June 2015
S M T W T F S
« Jun    
 123456
78910111213
14151617181920
21222324252627
282930